Refund Policy
Last updated: April 2, 2025
This Refund Policy outlines the terms under which TELECOMMUNICATION GROUP CORP LTD ("we", "us", "our") provides refunds for purchases made on Seoweaver.io (the "Service"). By using our platform, you agree to this policy.
1. General Policy
Due to the nature of our service — providing instant, digital access to AI-generated content — all token purchases and subscriptions are non-refundable once the content generation process has been initiated.
2. Token Purchases
When purchasing token bundles (Starter, Pro, Flex, or custom plans), you gain immediate access to a digital credit system used to generate content.
- Tokens are non-refundable after purchase.
- We are not obligated to issue refunds for unused tokens.
- If you believe tokens were deducted in error or due to a technical issue, please contact us for investigation.
3. Subscription Plans
If you have an active recurring subscription:
- You may cancel at any time to prevent future billing.
- Cancellation does not entitle you to a refund for the current billing cycle.
- Refunds may be considered only in cases of duplicate charges or proven service malfunctions.
4. Exceptional Circumstances
Refund requests may be reviewed on a case-by-case basis for situations involving:
- Accidental duplicate purchases
- Technical failures preventing delivery of content
- Billing errors caused by the platform
We reserve the right to decline a refund if substantial content has already been generated or if system misuse is suspected.
5. Chargebacks
Initiating a chargeback without first contacting our support team may result in suspension of your account. We encourage users to reach out directly so we can resolve issues promptly and fairly.
6. How to Request a Refund
To submit a refund inquiry, please contact us at info@seoweaver.io within 7 days of the transaction. Include the following details:
- Full name
- Email address used for the purchase
- Date and amount of the transaction
- Reason for the refund request
We aim to respond within 3-5 business days.
7. Contact Us
For questions or concerns regarding this policy:
TELECOMMUNICATION GROUP CORP LTD
Company No. 16183621
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
info@seoweaver.io